Overview


Microsoft Dynamics 365 Customer Engagement Plan

Accelerate your digital transformation

To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.

End-to-end applications that work great on their own and even better together

Sales

Turn relationships into revenue

Dynamics 365 for Sales

Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.

Service

Earn customers for life

Customer Service

Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences.

Project Service Automation

Deliver customer projects on-time, within budget, and become a trusted advisor.

Field Service

Serve customers better through proactive maintenance, predictive scheduling, and first-time fix.

Microsoft Social Engagement

Social for everyone

Microsoft Social Engagement

Gain real-time understanding of your customers and your business across the social web within Microsoft Dynamics 365.

Why Microsoft Dynamics 365 Customer Engagement Plan?

The next generation of intelligent business applications that help you empower your employees, engage customers, and optimize operations.

Start with what you need Optimize productivity
Choose from modular applications that are designed for specific processes, roles, and industries—so you can solve a business problem and easily expand to run your entire business in the cloud. Enable greater productivity by seamlessly connecting your business process data with Office 365 and LinkedIn data—surfacing it within familiar tools like Outlook, Excel, and Power BI.
Infuse intelligence Adapt to change
Deliver actionable insights powered by artificial intelligence and the Microsoft cloud that proactively guide employees to optimal outcomes and drive business results. Easily tailor, extend, connect, and build applications with a modern platform and little to no code development so you can meet your specific business needs.

Microsoft Dynamics 365 Customer Engagement Plan

Get full use of applications that help build and support customer relationships.